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Description
Job Type: Full-Time, Direct Hire, Onsite
Location: Memphis, TN
Compensation: $60,000 - $70,000/Year + Generous Benefits & Profit Share
Join a Thriving Team & Lead the Transformation!
Are you ready to make a real impact? Our client, a fast-growing distribution company in Memphis, TN, is looking for a Customer Service Manager to take their team to the next level! This is an exciting newly created role, giving you the opportunity to reshape the customer service function into a proactive, sales-driven powerhouse. If you thrive on leadership, innovation, and optimizing processes-this is your chance to shine!
Position Overview
As the Customer Service Manager, you'll be the driving force behind a team of 9 customer service representatives across two locations. Your mission? Move the department beyond basic data entry and transform it into a customer-centric, sales-supporting function through technology and streamlined processes.
Key Responsibilities
- Build & Document Processes - Develop a comprehensive training manual and establish efficient workflows.
- Lead a High-Performing Team - Set goals, mentor staff, and foster a customer-first, sales-supportive culture.
- Optimize Productivity - Strategically plan resources to enhance efficiency and service quality.
- Data-Driven Decision Making - Analyze and report customer service metrics to leadership.
- Enhance Customer Experience - Improve order management, phone handling, and overall service strategies.
- Recruit & Develop Talent - Hire, train, and empower your team to reach new levels of success.
What You Bring to the Table
- 3-5 years of customer service management experience
- Background in call center environments (strongly preferred)
- Ability to track and improve customer service performance metrics
- Experience in basic financial analysis (cost-effectiveness, cost-benefit)
- Proficiency in Microsoft Office & technology-driven solutions
- Strong leadership, communication, and problem-solving skills
- Bachelor's degree in business, Marketing, or a related field (a plus, but not required)
Unbeatable Benefits Package
- 90% company-paid medical, dental, and vision insurance
- Flexible Spending Account (FSA) & Health Reimbursement Account (HRA)
- 401(k) with a 3% employer match + annual profit sharing
- Term life, short- & long-term disability insurance
- 3 weeks of vacation + paid holidays
- Holiday cash gifts & education reimbursement
