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Customer Service Representative II.

Thermo Fisher Scientific | Lenexa, KS, US

Posted 4 hours ago


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Description

Responsible for inbound call traffic into Thermo Fisher Microbiology Division (MBD) Customer Service from internal and external customers in a contact center environment. Provide accurate and timely order entry, schedule agreement support and resolutions to external and internal customers. Handles inbound-related calls, including tracking, order status, notifications, and escalated issues. Handles customer order concerns by providing world-class customer service and meeting customer scheduling expectations. The ideal candidate has experience in a high-volume call environment and can prioritize several tasks throughout the day, and a proven track record of being part of a high-performing team.