Posted 3 days ago
Description
Employment: Full-time employee
Reports to: NA Sales leadership
Location: Remote, Must be based in WI, CA, TX, IL or FL
Office: Madison, Wisconsin
Travel: Approx. 30-50%, including partner visits, events and Madison office visits
Target variable compensation: $On-target earnings: $We are hiring a Channel Account Manager to grow sales through our North American reseller and distribution partners.
The role is shared equally between our two category brands LocknCharge and ForwardPass:
Smart locker systems, software and services supporting device management workflows across Education, Workplace and Operations environments.
We need someone who can build relationships across a partner’s organisation, get its sellers actively recommending our products and turn that activity into qualified opportunities and profitable sales.
The CAM will work closely with our Account Executives, distribution partners and Marketing team. the relevant Account Executive owns the customer opportunity.
Develop and execute account plans for priority partners, including CDW, Dell, Insight, SHI, Zones and other relevant resellers.
Build relationships with partner leadership, category and vendor managers, field sellers, technical specialists and vertical teams.
Extend our reach beyond established K12 relationships into Higher Education and relevant commercial teams.
Identify gaps in coverage and recommend new partners where there is a clear commercial case.
Coordinate visits, training and follow-up with internal sales teams, distribution and other resources.
Work with distribution to improve partner reach, product availability and sales execution.
Ensure partner activity supports the priorities of both LocknCharge and ForwardPass.
Help partners sell
Deliver practical training on our products, customer use cases, qualification questions and competitive positioning.
Help sellers understand when to recommend LocknCharge products and when a ForwardPass workflow is appropriate.
Keep product listings, partner content, sales tools and relevant programme information accurate and useful.
Bring customer and partner feedback into Sales, Marketing and Product.
Build pipeline and support execution
Work alongside account executives and technical resources on customer meetings, discovery, demonstrations and proposals where partner involvement will help progress the deal.
Track partner activity, pipeline and sales performance in Salesforce.
Protect commercial performance
Assess partner programmes, campaigns and events against their cost and commercial return.
LocknCharge and ForwardPass sales leaders will jointly agree priorities, targets and the allocation of time through one shared plan.
The CAM owns assigned partner relationships and account plans within the wider channel strategy. Account Executives retain ownership of customer opportunities, including qualification, forecasting, proposals, negotiation and closing. Sales administration supports quotations, deal registration and data maintenance.
Our North American office is in Madison, Wisconsin . Time in the office is encouraged for collaboration, training and team connection.
The role includes approximately monthly video calls with colleagues in Australia. Some calls will require early-morning or evening availability in the US, with timing agreed in advance where possible.
Growth in qualified partner-sourced pipeline, sales and gross profit across both businesses.
Effective coordination with distribution and internal sales resources.
Better conversion from partner training and campaigns into customer conversations.
A worthwhile commercial return from partner investment.
Specific targets will be agreed for LocknCharge and ForwardPass, recognising their different sales cycles and routes to market.
An understanding of K12 and Higher Education purchasing, alongside the ability to develop commercial reseller opportunities.
The ability to explain technical products through customer problems, workflows and business value.
Strong account planning, communication and follow-through.
Confidence using Salesforce to manage partner activity, pipeline and reporting.
The ability to work independently, travel regularly and collaborate across time zones.
Experience with hardware combined with software or services, device lifecycle management, MSPs or enterprise IT workflows would also be useful.
The annual base salary range is USD $80,000–$100,000, with target variable compensation of $40,000–$50,000 and on-target earnings of $120,000–$150,000. Benefits include employer-supported healthcare coverage. Full benefits details will be provided during the recruitment process.
Approved business travel and related expenses are covered in accordance with company policy.
Full-time employee
LocknCharge provides device charging and storage solutions used extensively in education. ForwardPass brings our smart locker systems, software and services to organisations looking to improve device access, loaning, exchanges and accountability.
Our North American growth plan combines direct sales, reseller relationships and distribution. This role will help turn that coverage into consistent, profitable business.
LocknCharge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
