Field Service Engineer, Digital Radiography (Mid-Atlantic)

Field Service Engineer, Digital Radiography (Mid-Atlantic)

Primarily Maryland, Virginia, Washington DC and West Virginia with occasional travel elsewhere

Travel: This position requires up to 75% travel which may include some weekends

Samsung HME America (Healthcare and Medical Equipment) is Samsung’s U.S. medical imaging organization, delivering advanced diagnostic solutions across Ultrasound, Digital Radiography, and Computed Tomography. We lead nationwide sales, marketing, service, and distribution of Samsung’s imaging technologies, partnering with healthcare providers to strengthen diagnostic capabilities, streamline clinical workflows, and support better patient care. Samsung HME America also serves as the global manufacturing center for Samsung’s mobile Computed Tomography (mCT) business, leading the development of advanced CT systems used by healthcare providers worldwide.

Backed by Samsung Electronics’ global technology leadership, our teams work closely with clinicians to translate real-world challenges into innovative imaging solutions. Our culture combines a sense of urgency, customer focus, and clinical collaboration to advance the future of medical imaging.

This critical role is key in driving high quality growth, delivery and world class customer experiences as part of the Field Service Engineering Team of the Samsung NeuroLogica Digital Radiography (DR) business. Under the general supervision of the Regional FSE Manager, this role will perform duties pertaining to installation, calibration, corrective repair, preventive maintenance and decommissioning of digital radiography equipment and systems to ensure safe and appropriate operations. Supporting other modalities such as Ultrasound is sometimes required.

Executes scheduled preventive maintenance and maintains documentation of all service events, tests, and corrective maintenance performed on Samsung NeuroLogica digital radiography imaging technologies

Consults and collaborates with key stakeholders to prepare for installation and deployment of Samsung NeuroLogica digital radiography imaging technologies, including but not limited to electrical, mechanical, gas, pneumatics, software, networking and integration to data/information retention systems

Performs or coordinates assembly and installation of Samsung NeuroLogica digital radiography imaging technologies, including but not limited to electrical, mechanical, software, networking and integration to data/information retention systems

Prepares periodic maintenance instructions for Samsung NeuroLogica digital radiography imaging technologies

Performs required safety inspection and performance assurance on Samsung NeuroLogica digital radiography imaging technologies

Assess Samsung NeuroLogica digital radiography imaging technologies for compliance with HIPAA storage and security policies

Completes documentation for entry into the centralized maintenance management system

Completes and maintains system function, configuration and support documentation

Ensures compliance with all federal/state/local rules and regulations and all applicable policies and procedures governing Samsung NeuroLogica digital radiography imaging technologies

Directly performs or schedules with Samsung NeuroLogica dealers or outside independent service vendors the performance assessment, preventive maintenance on Samsung NeuroLogica digital radiography imaging technologies and documents work performed

Review outcome of repairs, preventive maintenance actions taken by Samsung NeuroLogica dealers and independent service organizations and makes recommendations concerning changes to preventive maintenance schedules, procedures, or documentation

Analyzes and corrects malfunctions on Samsung NeuroLogica digital radiography imaging technologies. Analysis and corrective methods include but are not limited to observation of front panel and controls; utilization of appropriate test equipment; replacement of components, PC boards, sub-systems and software; adjustment and restoration of network connectivity and integration to data/information retention systems; working with clinical and engineering personnel to correct operator based problems

Performs or coordinates remediation action on Samsung NeuroLogica digital radiography imaging technologies medical/imaging equipment safety

Performs investigative evaluation of Samsung NeuroLogica digital radiography imaging technologies involved in patient and employee incidents / accidents. Document’s findings and reports as required

Performs or coordinates the decommissioning of Samsung NeuroLogica digital radiography imaging technologies and other medical equipment per established policies

Assists, as required, with staff in-service education. Cross train new employees on use on test equipment, department procedure, and medical system support

Maintains current with advancing technology, including Samsung NeuroLogica provided training as required to perform duties

Performs miscellaneous duties as directed in support of the need of the organization

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Associates Degrees in Electronics, Telecommunications, or Computer Networking or other related discipline or equivalent experience preferred

Technical training and at least 2 years hands on experience servicing medical equipment. ISO, FDA, CMDR Awareness Training and Product Complaint System, or Certification – Health Stream

Experience with mechanical devices, tools and test equipment, telecommunications systems, and working knowledge of computer networking

Must demonstrate fluent English verbal and written communication skills and work effectively in a demanding, fast paced environment

Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management

You must be comfortable with technology , be able to present using a laptop computer and be able demonstrate proficiency with MS Office package, including Excel, Word, and PowerPoint; as well as Outlook, Internet Explorer, and Google Chrome

Familiarity with clinical and economic outcome data, reimbursement, and managed care policies and procedures is highly desirable

Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management

Ability to function within and support a team environment and build strong working relationships

Flexible: able to follow directives and accomplish tasks outside of normal duties

Travel Requirements

Willingness to travel internationally, overnight, and on weekends with 75% travel required

background and drug testing (pre‑ and post‑employment) is required

Must be able to sit and/or drive for long periods of time when travelling

toxic or caustic chemicals; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather)

for this reason strict safety and tracking programs are in place, requiring the utilization of dose monitoring equipment either full time or as necessitated by situation

Medical (Blue Cross Blue Shield): 5 PPO Plans ( with up to 95% employer contribution )

~ Dental (Blue Cross Blue Shield): 2 PPO Plans ( with up to 80% employer contribution )

~ Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid

~401k Retirement (Fidelity): 100% company match up to 5%

~ Tax Deferred Health Care Savings Programs

~ Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft

~ Generous paid time off, tuition reimbursement, and more!



Inclusion and Diversity Statement: We are an Equal Opportunity Employer and value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodation to individuals with disabilities throughout the application and employment process.