Posted 3 days ago
Description
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. CVS Health is seeking a seasoned Workforce Management (WFM) Techno-Functional Expert to lead the design and delivery of enterprise‑grade scheduling and labor forecasting capabilities. The ideal candidate brings deep hands‑on expertise configuring and optimizing WFM platforms (e.g., Drive fit-gap analysis across vendor/product options and current-state tools; recommend the “right” functional approach (process + platform configuration) with clear tradeoffs and decision rationale.
Define scheduling design patterns: shift templates, rules, segment windows, trial schedule sets, and schedule optimization constraints; how totals are validated, how exceptions/anomalies are handled, how “what-if” analysis is performed).
Partner with engineering/technology leads to convert functional designs into configuration and build plans (configuration, custom extensions, reporting, automation, integrations)
This includes configuring and customizing vendor applications to meet business needs.
Serve as the functional point leader across HR, operations, and technology teams, driving alignment, decisions, and adoption.
Support training strategy and enablement materials for business users (planners, schedulers, managers), ensuring new processes and tools are understood and adopted.
Leadership & Thought Partnership
Responsible for adherence to industry best practice, actively engaging with WFM Community on latest advancement. Responsible for timely delivery of enhancements, project requests and defects, with optimal and scalable solutions.
Challenges partners to think differently regarding WFM business processes and operational issues act as a thought partner and model creative problem-solving to impact business decisions.
7+ years delivering Workforce Management solutions with deep expertise in forecasting, staffing, and scheduling.
~7+ years’ experience working with WFM scheduling constructs (rules, templates, shifts, optimization constraints) and forecasting concepts (demand modeling inputs, scenarios, overrides).
~5+ years' experience with large enterprise WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar tools.
~3+ years working in Agile environments with experience in change management and vendor negotiation.
~3+ years demonstrating excellent communication and stakeholder leadership skills with the ability to drive decisions, manage competing priorities, and drive execution.
~Experience integrating WFM platforms with HR systems (e.g., Workday) and downstream consumers of schedule and time data.
Experience with emerging technologies like AI in WFM, automation, and digital employee experience platforms.
dashboards/operational reporting) and comfort collaborating with BI teams/tools.
Familiarity with Agile delivery (Jira/user stories), project governance, and release/change management.
Bachelor’s degree or equivalent combination of education, training, and professional experience.
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments .
We anticipate the application window for this opening will close on: 11/16/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
