Posted 3 days ago
Description
K&I Premium Services provides operational, data, technology, and program management support to attorney teams and clients across a portfolio of large scale client programs. As a Manager, you will lead a team within an assigned program workstream and play a critical role in overseeing and optimizing operations, process, projects and program initiatives. This position will use tools and technologies with an eye toward innovative, data focused and process driven solutions that supply value to our clients.
This position will work closely with shareholders, attorney teams, members of the K&I team, our IT Department and other administrative departments.
Collaborate with team members to establish and monitor key performance indicators (KPIs) and operational metrics.
Monitor workstream performance using case, ticket, and task data from systems such as Salesforce and Smartsheet, and report on volume, trends, and bottlenecks.
Lead, coach, and develop a team of analysts, program specialists, operational staff and/or data support staff.
Develop and implement effective employee management strategies, including performance evaluation, training and development programs, and conflict resolution to enhance workforce productivity and satisfaction.
Identify areas for process optimization and improvement. Provide input on staffing and capacity, including workload analysis that supports headcount planning.
Create and maintain detailed documentation of processes, procedures, and project milestones. Identify potential risks and develop strategies to mitigate them, ensuring that program initiatives are delivered within scope, on time, and within budget.
Support change management for new tools, process changes, and program launches, including training, communication, and tracking of adoption.
Manages team personnel:
Oversees workload, tasks, and projects
Participates in hiring, onboarding, and training of team members
Manages schedules, including approval of time off, and approves timesheets
Performs annual performance reviews and partners with Human Resources and the Senior Manager on any performance-related issues
4+ years of experience in program or project management, operations, or a related area.
~ Experience building workload, capacity, or program reporting, and comfort with CRM or case management systems.
~ Analytical experience interpreting workload, volume, and performance metrics to guide staffing and priorities.
~ Ability to manage time effectively to meet critical deadlines.
~ Familiarity with Project Management techniques as well as completing and interpreting project related documentation.
Proficient in Microsoft applications, including Word, Excel, PowerPoint, Outlook, Teams, and SharePoint, and the document management system.
Experience with Salesforce or a comparable case management or CRM platform, including building reports and dashboards.
Familiarity with Power BI or similar reporting tools, and with workflow automation tools such as Power Automate, preferred.
Exceptional computer and technical skills with a demonstrated aptitude for learning new technologies quickly.
Experience with or knowledge of Smartsheet, iManage, and other systems commonly used in law firms strongly preferred.
Excellent critical thinking, organizational, analytical, problem solving, and technical skills with the ability to manage and coordinate multiple work streams simultaneously.
Research: Gathers data, analyzes information, and recommends solutions skillfully.
Edits work for errors.
Customer Service: Self motivated and independent, able to work with a minimum of supervision.
Takes independent actions and reasonable risks; Asks for and offers help when needed.
Remote work: Ability to work effectively in a remote environment, including staying connected and collaborating consistently with a distributed team.
Responsibility: Good steward of the Firm’s systems, data and information, ability to maintain confidentiality. Embraces diversity and inclusion of thought.
The pay range for this remote position varies by location. Pursuant to the applicable state and local regulations the pay range for each location is listed below. This role is also eligible for performance-based bonuses and the benefits described below .
Paid Time Off, Paid Sick Leave, a 401(k) matching program, Profit Sharing, Paid Holidays, Paid Parental Leave, affordable Health and Life Insurance including Dental & Vision coverage, Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses, Tuition Reimbursement and an Employee Assistance Program.
com with “Premium Services Manager" in the subject line. Please note, applications submitted via e-mail will not be considered.
With more than 1,200 attorneys in 62 offices worldwide, Ogletree Deakins is one of the largest labor and employment law firms representing management. We handle all types of employment-related legal matters, including traditional labor and employment, workplace safety, employee benefits, and business immigration matters. Guided by our Client Pledge, we focus on understanding clients’ business and objectives, collaborating and anticipating needs, harnessing technology and innovation, communicating effectively, and providing quality representation with exceptional value.
We are fully committed to the importance of diversity within the legal profession, as well as all workplace environments.
