Posted 3 days ago
Description
Area Service Manager ________________________
Field Operations
Reports To: Territory Operations Manager
Schedule: Monday-Friday, 8am-5pm (Remote with Travel)
A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need
A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals
Other fringe benefits including Birthday & Anniversary bonus , company-wide discounts , legal services, short & long-term disability, etc.
Mission-driven work making a global impact with local roots
The opportunity to have hands on work experience with industry leading , innovative technology
The Area Service Manager oversees field operations within a designated territory or area, managing service technicians and independent contractors to ensure high-quality service delivery. This role involves operational oversight, contractor development, and cross-functional support, requiring strong problem-solving skills and a commitment to customer satisfaction.
Management of field personnel and contract partners, to include but not limited to service technicians and independent contractors
Support and troubleshooting with field personnel inquiries
Conducts quality assurance inspections of all facilities, at least once quarterly
Maintain a positive and caring atmosphere for customers and employees
Ability to think independently and work through service challenges consistently
Sells and trains new contractor facilities, maintaining and growing the service network
Support of internal departments and personnel, assisting at any opportunity presented
Correspondence with management when challenges are presented
Availability to take after-hours and weekend calls
High School Diploma or equivalent.
~3 years' experience as a Service Technician
~ Possess excellent telephone skills
~ Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The Company may modify duties, responsibilities, and requirements as needed, including providing reasonable accommodations to qualified individuals with disabilities.
This document does not create an employment contract, implied or otherwise, and employment remains at will.
