Posted 4 days ago
Description
We are seeking a professional and welcoming Medical Receptionist to join our team in Sunbury, VIC 3429. This is a key front-facing position that serves as the first point of contact for our patients, visitors, and colleagues. As a Medical Receptionist, you will be the face of the practice, creating a positive first impression whilst managing a variety of administrative tasks. You will play an integral role in ensuring our office operations run smoothly and efficiently, whilst maintaining a professional and friendly demeanor at all times.
Key responsibilities
- Greeting and welcoming visitors, clients, and delivery personnel in a professional and courteous manner
- Answering, screening, and directing telephone calls to the appropriate staff members or departments
- Managing the reception desk and front office area, ensuring it remains organised and presentable
- Processing and distributing incoming mail and parcels
- Scheduling and coordinating appointments, meetings, and conference room bookings
- Maintaining accurate visitor logs and sign-in procedures in accordance with security protocols
- Performing general administrative duties including data entry, filing, and photocopying
- Providing administrative support to various departments as required
- Managing office supplies and ordering stock when necessary
- Handling enquiries and directing people to appropriate resources or departments
- Maintaining confidentiality and discretion when handling sensitive information
What we're looking for
- Excellent communication skills, both written and verbal, with a clear and professional manner of speaking
- Strong organisational and time management abilities, with the capacity to manage multiple tasks simultaneously
- Exceptional customer service skills and a genuine commitment to providing a warm welcome to all visitors
- Proficiency with computer systems and office software, including email, word processing, and scheduling applications
- Reliable telephone manner with the ability to handle calls professionally and courteously
- Discretion and confidentiality when dealing with sensitive information
- Flexibility and adaptability in a fast-paced office environment
- Attention to detail and accuracy in administrative tasks
- Professional presentation and personal grooming standards
- Previous experience in a reception, customer service, or administrative role is highly desirable
- A positive attitude and ability to work effectively as part of a team
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