Enterprise Client Services Lead – Retail Payments

FIS Australasia Pty Ltd in Sydney is seeking a seasoned Client Services Manager, Retail Payment to join the service delivery team. You will be the primary liaison for enterprise clients, overseeing end-to-end service delivery, handling incidents, and driving client satisfaction in a hybrid office/home setup.

The role requires deep payments knowledge, strong communication, and ability to manage SLAs, with on-call rotation and collaboration across cross-functional teams.

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