Customer Service Representative (Indianapolis Based)

Hope Plumbing, Heating, and Cooling is looking for a customer service representative to join our team. This is a remote position, with in-office training. This person will drive customer satisfaction by fielding inquiries, addressing main points, and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
MUST RESIDE IN INDIANA
Responsibilities:
Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Shift options-

11am-8pm or 10am-7pm
Requirements:
1-2 years of proven experience in supporting client success
Excellent written and verbal communication skills
Ability to address complaints and issues with effective solutions and a positive attitude
Passion for delighting customers with above-and-beyond service
Excellent time-management and prioritization skills
Familiarity with CRM system
Standard Shift:

11:00 AM – 8:00 PM or 10am-7pm, Monday through Friday
Lunch Break:

1 hour
Work Location:

This position is based

at home

, unless otherwise pre-approved by management.