Posted 5 days ago
Description
Spicers is a national Company with offices and warehouses in every state and territory in Australia. We are a leading provider of products and services to the print, design and advertising industries. Our range is targeted to various print segments and includes fine paper, Visual Communication materials, synthetics, self-adhesives, packaging grades and a number of other substrates.
About the position
The Trade Counter Sales position is the face of Spicers Yatala, responsible for delivering exceptional service to walk-in customers, managing customer pickups, supporting sales growth, and ensuring the branch operates efficiently. The role combines trade counter sales, customer service, warehouse support, and proactive business development activities.
Key Responsibilities
- Deliver exceptional customer service at the trade counter, assisting with enquiries, orders, quotations, product recommendations, and issue resolution.
- Manage customer pickups and ensure orders are prepared accurately and efficiently.
- Identify opportunities to increase sales, re-engage inactive customers, conduct outbound customer calls, and generate leads for the sales team.
- Build and maintain strong relationships with customers and local trade partners.
Branch & Warehouse Support
- Support daily branch operations, including stock management, warehouse activities, housekeeping, and maintaining a safe and professional environment.
- Assist with receiving, picking, packing, dispatch, and stock control activities as required.
- Accurately process sales orders, maintain customer records, support branch reporting and administration, and assist with promotional activities.
- Work closely with customer service, sales, and warehouse teams to deliver a seamless customer experience.
Skills & Experience
- Experience in trade counter, customer service, internal sales, or wholesale distribution
- Confident using ERP systems and Microsoft Office
- Ability to multitask in a fast-paced environment
- Strong verbal and written communication skills
- Experience within the print, packaging or a related trade environment
- Internal sales or account management experience
- Warehouse and inventory management exposure
Ideal Candidate Profile
The successful candidate will be:
- Customer focused and commercially minded
- Happy to work across sales, service, and warehouse activities
- Proactive in identifying sales opportunities
- Comfortable dealing with tradespeople, printers, sign makers, and business customers
- Self-motivated and capable of working independently in a smaller branch environment
- Practical, hands-on, and willing to assist wherever required
Shortlisted candidates are required to attend a Drug & Alcohol and medical fitness assessment.
Remuneration and Benefits
- Competitive hourly rate
- Training and development
- Car parking provided
- Exceptional company culture offering social, community and wellbeing programs
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