Early Resolution Officer, Dispute Resolution

EWON invites expressions of interest for an Early Resolution Officer in the Dispute Resolution Team. The role is part-time on a 12-month fixed-term contract with potential to become permanent, based in Sydney, Australia.

You will respond to customer complaints by phone and email, guide consumers through the process, assess jurisdiction, interpret relevant regulations, and maintain clear case records in EWON’s system while delivering a fair and impartial service.

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