Customer Service Representative (Trade Sales)

We're looking for a friendly, customer-focused person to join our Fyshwick team as a Customer Service Representative.

You don't need industry experience to succeed in this role. If you enjoy helping people, have a positive attitude and are keen to learn, we'll provide the training and support you need to build a long-term career with us.

Kirby HVAC&R is one of Australia's leading wholesalers in refrigeration and air conditioning. As part of the Beijer Ref Group, we're backed by a national network of 100+ branches and more than 800 employees. We're proud of our supportive culture, career opportunities and commitment to helping our people succeed.

• Competitive salary + super
• Overtime and call-out opportunities to boost your earnings
• Incentive programs that reward team success
• Structured training to build your knowledge
• Opportunities to work across other branches and broaden your experience
• Salary packaging, novated leasing and Maxxia rewards
• Generous paid parental leave
• A supportive team culture where everyone pitches in and has each other’s backs
• Access to experienced technical leaders
• The stability and global opportunities of the Beijer Ref Group

What you'll be doing

• Providing exceptional customer service at the counter, over the phone and via email.
• Processing customer orders and supporting sales activities.
• Building strong relationships with customers and helping them find the right solutions.
• Picking, packing and dispatching customer orders.
• Assisting with deliveries and day-to-day branch operations.
• Supporting stock control and maintaining a safe, organised workplace.

Who we're looking for

You might come from retail, hospitality, administration, customer service, sales or another customer-facing role.

Most importantly, you:

• Enjoy helping customers and creating positive experiences.
• Communicate confidently and build rapport with a wide range of people.
• Have a positive attitude and willingness to learn.
• Are reliable, organised and take pride in your work.
• Work well as part of a team.
• Are comfortable using computers and learning new systems.
• Hold a current Australian Driver's Licence
• A Forklift Licence is desirable but not essential, we can support you in obtaining one.

Please note that the successful applicant will be required to complete a pre-employment medical assessment (including drug and alcohol screening) and a National Police Check.

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