Posted 7 days ago
Description
Bolton Clarke Group is seeking an IS Service Desk Team Leader to guide a busy service desk across Bolton Clarke sites in Australia. You will oversee first-level technical support, manage staffing and call volumes, and act as escalation point for complex incidents, ensuring timely resolution in line with SLAs.
The role requires a Bachelor's degree in IT/CS, ITIL and incident management practice, and proven ability to lead high-volume support teams with strong communication and problem-solving
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