Posted 4 days ago
Description
Salesforce Project Manager (Service Cloud)
Sydney (Hybrid)
Immediate Start
Contract Role
Full Australian Working Rights Required
We’re partnering with a leading consultancy to bring on an experienced Salesforce Project Manager to drive a high-impact Service Cloud implementation.
This is a hands-on leadership role where you’ll sit at the centre of delivery — working across business stakeholders, BAs, and technical teams to ensure successful end-to-end execution.
The Role:
You’ll take ownership of Salesforce delivery, acting as the bridge between business and technology. This role requires someone who can confidently lead from the front, manage stakeholders, and drive outcomes in a fast-paced environment.
Key Responsibilities:
- Lead end-to-end delivery of Salesforce Service Cloud implementations (discovery → go-live).
- Manage and guide Business Analysts, ensuring requirements are clear, structured, and aligned to delivery outcomes.
- Act as the primary point of contact for stakeholders, driving alignment and managing expectations.
- Facilitate Agile ceremonies and ensure consistent delivery rhythm across squads.
- Own delivery planning including roadmap, risks, dependencies, and milestones.
- Provide clear, structured updates and presentations to senior stakeholders.
- Ensure best practice across Salesforce delivery, governance, and release management.
- Drive a high-performance delivery culture focused on accountability and outcomes.
Key Requirements:
- Proven experience as a Salesforce Delivery Lead / Project Manager.
- Strong hands-on experience delivering Salesforce Service Cloud implementations.
- Deep understanding of the Salesforce ecosystem and delivery lifecycle.
- Experience managing and working closely with Business Analysts.
- Strong business-facing PM skillset — able to translate between technical teams and stakeholders.
- Excellent communication and presentation skills (this is critical).
- Confident managing multiple stakeholders and driving alignment.
- Experience working in Agile delivery environments.
Nice to have:
- Salesforce certifications (Admin, Platform, etc.).
- Scrum / Agile certifications (CSM, PSM, SAFe).
- Experience in consulting or client-facing delivery environments.
Why this role:
- Immediate start on a high-impact Salesforce program.
- Strong stakeholder exposure and ownership of delivery.
- Opportunity to lead from the front in a fast-moving environment.
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