Posted 4 days ago
Description
DirectIT in Sydney is seeking an experienced QA & Process Improvement Lead to oversee telemarketing quality programs. You will monitor, evaluate, and coordinate QA systems to drive efficiency, consistency, and regulatory compliance across the operation.
You will collaborate with operations and training teams to ensure agents are well coached, tools are aligned with standards, and performance data are analysed to identify improvements. Regular reports will be prepared for management.
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