Posted 4 days ago
Description
- Deliver customer infrastructure projects, working closely with internal technical teams, external suppliers and data centre operations.
- Build, configure, test and troubleshoot physical and virtual servers, operating systems and supporting infrastructure.
- Take an automation-first approach, developing scripts, reusable templates and repeatable deployment processes.
- Ensure solutions are delivered in line with agreed designs, timescales, security requirements and acceptance criteria.
- Provide a high-quality and consistent technical infrastructure service to both internal and external customers.
- Communicate effectively with a wide range of stakeholders, from technical teams through to senior executives, adapting your approach to suit the audience.
- Identify opportunities to improve efficiency through automation, process improvement and better deployment practices.
- Apply change management, configuration management and operational best practices across private and hybrid cloud deployments.
- Produce clear and accurate technical documentation and ensure effective handover into Managed Services.
- Maintain and develop your technical knowledge, contributing to continuous improvement and knowledge sharing across the team.
- Support additional infrastructure projects and technical activities where required.
- Occasionally support out-of-hours customer changes, including disaster recovery testing, migrations and server configuration changes.
Who You'll Work With
You’ll collaborate with teams across the business, including:
- Customer Experience & Managed Services to ensure solutions deliver a high-quality customer experience and transition smoothly into ongoing support.
- Customer Success & Growth to support customer engagements and technical requirements.
- Cloud Practice to ensure solutions align with established cloud architecture principles, standards and platforms.
- Security, Networking & Data Centre Operations to coordinate infrastructure, connectivity, security and physical implementation requirements.
What We're Looking For
We’re looking for someone who is:
- Customer-focused and committed to delivering high-quality solutions.
- A strong analytical thinker with excellent troubleshooting and problem-solving skills.
- Flexible, adaptable and comfortable working in a changing technical environment.
- Self-motivated and able to manage priorities effectively.
- A confident communicator who can work collaboratively with customers, technical teams and senior stakeholders.
- Proactive in identifying opportunities for improvement and automation.
- Committed to continuous learning and professional development.
- Able to quickly learn and adapt to new technologies and ways of working.
Technical Skills & Experience
You’ll ideally bring experience across a range of the following technologies:
- Virtualisation & Cloud: Hands-on experience with VMware, ideally including VMware Cloud Director, alongside a good understanding of private and hybrid cloud environments.
- Operating Systems: Experience deploying, configuring and troubleshooting Windows Server and/or Linux environments.
- Active Directory: Strong knowledge of Active Directory, DNS, DHCP and Group Policy.
- Windows Server: Knowledge of technologies such as Remote Desktop Services (RDS), Distributed File System (DFS) and Windows Server Failover Clustering.
- Physical Infrastructure: Experience with physical server builds, RAID configurations, storage arrays and supporting compute infrastructure.
- Storage: Knowledge of SAN and NAS technologies would be beneficial.
- Backup & Disaster Recovery: Experience with backup and recovery technologies, ideally Veeam and/or Zerto, with a good understanding of resilience and disaster recovery principles.
- Networking & Security: Working knowledge of TCP/IP, VLANs, DNS, DHCP, VPNs, routing, firewalls and secure infrastructure configuration.
- Automation: Practical PowerShell scripting experience, with an interest in Infrastructure as Code, automation and repeatable deployments.
- Service Delivery: Understanding of change control, testing, technical documentation, service transition and operational handover.
- Customer Engagement: The ability to explain technical information clearly and work effectively with customers and cross-functional technical teams.
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