Senior Lead, Customer Resolution & Service Improvement

The Government Recruitment Service is seeking a Customer Resolution Senior Lead for the Child Maintenance Service in Dudley. You will oversee activities across several locations, leading around 150 colleagues who handle customer complaints, complex escalated cases, and interactions with the Independent Case Examiner and the Parliamentary and Health Service Ombudsman.

This high-profile role requires exceptional leadership to drive improvements, strategic insight, and strong engagement with CMS

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