Software Engineer

Mid-Level to Senior (3–8 Years') Experience

ConnexAI is an AI-first technology company building next-generation conversational AI solutions for the contact centre industry. Our platform powers intelligent AI agents that handle customer interactions across voice and digital channels.

As we continue to expand our AI capabilities, our AI Quality product is a key area of growth. It uses AI to automatically assess customer conversations, generate quality scorecards, identify compliance issues and provide actionable insights into customer experience and agent performance.

The Role

We're looking for a Software Engineer to join our AI Quality team and help build the next generation of AI-powered quality assurance technology.

You’ll be developing sophisticated SaaS applications that enable businesses to assess customer interactions at scale, automate quality monitoring and gain deeper insights into the performance of both human and AI-driven conversations.

Working across backend and frontend development, you’ll build new product features, develop scalable services and integrate AI capabilities into the platform. You’ll also collaborate closely with our Data Science and engineering teams, having genuine input into technical decisions and product direction.

This is an opportunity to work on a growing AI product where you’ll have real ownership and see the direct impact of your work.

• Develop scalable backend services using Node.js, Express and TypeScript.
• Build complex, customer-facing applications using React.
• Develop and integrate REST APIs and real-time functionality using WebSockets.
• Work with AWS, Linux, Docker and PostgreSQL.
• Integrate AI-driven capabilities in collaboration with our Data Science team.
• Improve application performance, reliability and scalability.
• Take ownership of new features and contribute to the ongoing development of the platform.

What We're Looking For

• Approximately 3–8 years' commercial software engineering experience.
• Strong experience with Node.js and TypeScript.
• Good understanding of backend services, REST APIs and application architecture.
• Experience with Git and Docker.
• Familiarity with Linux, AWS and relational databases.
• A proactive approach to problem-solving and an interest in AI and emerging technologies.

Why Join?

• Work on a genuine AI product at the forefront of conversational AI.
• Build technology that automatically assesses and improves thousands of customer interactions.
• Work alongside experienced engineers, AI specialists and Data Scientists.
• Have real ownership over product development and technical decisions.
• Work with a modern technology stack and solve interesting engineering challenges.
• Clear opportunities to progress towards Senior, Principal Engineer or Technical Lead positions as we grow.

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