Posted 5 days ago
Description
Who We Are
At Contour, we’re reshaping education, one student at a time.
Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn’t relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential.
Since 2020, over 15,000+ students have trusted Contour to guide their academic journey, and we’ve grown to over 500+ team members. We’ve produced hundreds of 99+ ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia.
Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning.
Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential:
- Contour Education: Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English.
- Contour Medprep: Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100+ medical students.
- Contour TestPrep: Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage.
This is Contour. Built by students, for students.
What You Will Do
- Be the first point of contact for student and parent enquiries - in person, online, and over the phone
- Greet and assist families on campus with warmth, professionalism, and care
- Support students during class times and ensure their experience runs smoothly
- Manage scheduling, rescheduling, invoicing, and general queries with accuracy
- Keep campuses organised - from classrooms and reception to resources and stock levels
- Handle daily admin tasks such as record-keeping, printing, and basic operational support
- Troubleshoot minor issues and (???)
- Maintain tidy systems and accurate documentation
- Share ideas to improve campus service and student experience
What You Will Bring
We’re looking for genuine, people-focused communicators who bring energy, empathy, and reliability.
You’ll thrive if you bring:
- Warmth and care for families - you love helping others
- Energy and enthusiasm - you bring positive vibes to campus
- Excellent communication - clear, confident, and friendly
- Proactive mindset - you take initiative and find solutions
- Attention to detail - you keep things running smoothly
- Reliability and commitment - families count on you
Experience that helps:
- Previous experience in customer service, hospitality, retail, or call centres
- Familiarity with the VCE system or having been a VCE graduate yourself
- Currently studying or holding a degree in Commerce, Business, or related field
Why You Will Love It
- Flexible, hybrid working environment with on-campus engagement
- Monthly wellbeing allowance + Employee Assistance Program (EAP)
- Personalised mentorship, training, and feedback to strengthen communication and service skills
- A fun, fast-paced environment where no two days are the same
- Career growth opportunities in a rapidly expanding education company
- Work that truly matters - helping students and families feel supported every step of the way
- Competitive hourly rate ($30 per hour + super) plus hybrid flexibility, extra leave, EAP access, and lifestyle perks.
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