Front Office Receptionist

Quest Toowoomba is seeking a friendly, professional and customer-focused Front Office Receptionist to join our team on a casual basis.

As the first point of contact for our guests, you will play an important role in creating a warm and welcoming experience throughout their stay.

Front Office Receptionist – Quest Toowoomba

Quest Toowoomba is seeking a friendly, professional and customer-focused Front Office Receptionist to join our team on a casual basis.

As the first point of contact for our guests, you will play an important role in creating a warm and welcoming experience throughout their stay.

About the Role

Your responsibilities will include:

• Welcoming guests and providing friendly and professional check-in and check-out services


• Handling accommodation enquiries and reservations


• Answering telephone calls and responding to guest enquiries


• Providing information about Quest Toowoomba and local attractions, restaurants and services


• Processing payments and maintaining accurate guest and reservation information


• Promoting accommodation and assisting with room sales


• Responding to guest requests and resolving issues in a professional manner


• Liaising with housekeeping and other departments to ensure smooth daily operations


• Maintaining a clean, organised and professional reception area


• Providing consistently high standards of customer service

About You

We are looking for someone who:

• Has a genuine passion for hospitality and customer service


• Is friendly, approachable and confident when dealing with guests


• Has excellent communication and interpersonal skills


• Is reliable, organised and pays attention to detail


• Can work independently and as part of a team


• Has a professional presentation and positive attitude


• Is willing to learn and take initiative


• Has previous hotel, hospitality, tourism, retail or other customer service experience (preferred but not essential)

Previous experience with a hotel reservation or property management system will be highly regarded.

This is a casual position with regular shifts available. The successful applicant must be flexible and available to work afternoon/evening shifts, weekends and public holidays. Applicants must have the right to work in Australia.

Join our friendly and supportive team at Quest Toowoomba and become part of a locally owned and operated property backed by the established Quest brand.

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