Posted 5 days ago
Description
Podiatry Practice Support and Administration
The Podiatry Practice Support & Administration position is responsible for providing efficient, professional and patient-focused administrative and operational support within the private podiatry practice. The position plays an important role in ensuring the smooth day-to-day operation of the practice, supporting patients, podiatrists and practice management across reception, appointment management, patient administration, billing, correspondence, stock management and general practice operations.
Key responsibilities
Provide a warm, professional and welcoming experience for all patients and visitors
Act as an initial point of contact for patients attending or contacting the practice
Manage telephone, email and in-person enquiries in a timely and professional manner
Schedule, confirm, reschedule and cancel appointments
Manage clinician diaries and assist in maintaining efficient appointment utilisation
Ensure patients are appropriately checked in and checked out
Provide patients with accurate information regarding appointments, practice procedures, fees and general services
Maintain accurate and current patient demographic and administrative information
Process patient payments and issue receipts
Monitor stock levels of clinical, office and reception supplies
Support clinicians during consultation hours to provide high level patient care and clinic efficiency
About you
High level of professionalism, organisation and attention to detail
Genuine commitment to delivering an exceptional patient experience
Ability to maintain strict confidentiality regarding patient, clinical, financial and business information
Compliance with applicable privacy legislation and practice privacy policies
Maintain appropriate professional boundaries with patients, colleagues and external providers
Comply with workplace health and safety requirements
Ability to work as part of a small but inclusive team
About Podiatry Plus Gippsland
Podiatry Plus Gippsland was established in Traralgon in 2021.
We are located in the centre of the Medical precinct of Traralgon.
As a local Podiatry clinic we strive to provide a patient centred practice that can provide a high level of care for all patients.
#J-18808-Ljbffr
