Retail/Showroom Assistant

Independent Living Specialists – Rockhampton QLD

Independent Living Specialists (ILS) is one ofthe largest healthcare equipment providers in Australia. With 60 retail stores, 15 warehouses and 600+ staff across four states and more to come, we are a company on the move. Our growth recognises our industry leadership in solutions, innovation and quality customer service across retail, home care, hospital and pressure care, and configured mobility.

A unique opportunity exists for a Full-time Retail Showroom Assistant at our Rockhampton Branch. You will have acustomer-centric mindset, because at ILS we are all about the customer! You will be aself-motivated, creative thinker, and seek out new opportunities.

This is a full-time role, with a real work/life balance - Monday to Friday 8:30pm - 4:30pm

Your \"New\" Day to Day:

• Opening and closing the showroom and balancing transactions


• Preparing reports and review sales data, open orders and open quotes


• Actively seeking new clients, contracts and marketing opportunities


• Attending to incoming customers, assisting them with their questions and being able to convey the range of services that are available from ILS


• Answer customer calls and emails to resolve issues in a timely andeffective manner


• Providing information to customers about our products from physiotherapy items to mobility scooters, recliner lift chairs through to our range of home care beds, home oxygen therapy and more…


• Processing quotes, orders and hire contracts efficiently


• Driving process efficiency and striving for continual improvement


• Being the face of ILS in the local community and driving relationships with customers and other local businesses


• Following and managing all WHS requirements at a showroom level.

About You:

• You may have a strongRetail backgroundand want to apply your skills in the Allied Health industry.


• You may have studied or worked in Occupational Therapy, Physiotherapy, Pharmacy or Nursingand are looking for a position where you can adapt your knowledge.


• You will be keen togo above and beyondto interact with your community and increase store exposure


• You will have acustomer-centricmindset, because at ILS we are all about the customer!


• You will bewell presented,professionalandcourteous


• You will havefantastic interpersonal skillsandlove connecting with peoplefrom all walks of life


• Have agenuinedesire to help otherswith your knowledge and abilities.


• You will have second to noneadministration skills,including the ability toprioritizeyour time


• You may have SAP experience, which isnot required but is highly valued.


• You will be aself-motivated,creative thinker,able to problem solve and seek out new opportunities


• Fluency in both Mandarin and English is preffered, with the ability to build rapport and provide exceptional service to customers from diverse backgrounds.

What's In It For You:

• Job security


• A permanent full-time role.


• A paid day off for your Birthday each year!


• Professional and supportive team environment


• Ongoing extensive training and coaching


• Employee benefits and rewards.


• Work/life balance.

ILS is an NDIS Provider and therefore all ILS Employees are required to provide Right to Work in Australia. This role will require you to hold a NDIS Worker Screening Check.

To find out more about ILS please go to working-at-ils