Evening & Weekend Duty Manager — Hospitality Leader

Acacia Ridge Hotel is hiring a casual duty manager to work late nights and weekends!

About the Role

Love hospitality? Lead from the floor? Thrive when the venue is buzzing?Acacia Ridge Hotel is looking for an experienced and hands-on Casual Duty Manager to join our management team, with hours available predominantly across evenings, late nights and weekends.Known locally as The Ridge, Acacia Ridge Hotel is a proud Brisbane local offering food and beverage, a large gaming room, TAB and Keno, motel accommodation and multiple function spaces. But more importantly, we want to be the pub that feels like home.A place where our regulars are remembered, new customers are welcomed and every guest feels genuinely looked after.We’re looking for a Duty Manager who understands that great hospitality starts with the team on the floor.This isn't about sitting in an office and watching the night happen.You'll be right in the middle of it.As Duty Manager, you will take ownership of the venue and team during your rostered shifts, working closely with our General Manager and broader leadership team.

Key Responsibilities

Managing the overall operation of the venue while on shiftMaintaining a strong and visible management presence on the floorLeading, motivating and supporting a fun and energetic teamCoaching, training and mentoring staff to maintain standards and develop their skillsDriving exceptional customer service across the venueManaging busy evening and late-night tradeSupporting bar, gaming, TAB and Keno operationsManaging customer concerns and incidents calmly and professionallyWorking closely with security during late-night tradeEnsuring liquor, gaming, RSA/RSG and venue compliance requirements are followedMaintaining strong venue presentation, cleanliness and service standardsMonitoring labour and making sensible staffing decisions based on tradeAssisting with cash handling, reconciliations and closing proceduresSupporting stock management and stocktake processesCommunicating clearly with the management team at shift handoverBeing willing to jump in and help wherever the venue needs youAt The Ridge, our Duty Managers don't simply supervise a shift.They set the tone for it.

About You

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Why Work With Us

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