Front Office Receptionist

Company Description

Ibis Newcastle is looking for a Part Time Hotel Receptionist to join this ever thriving and exciting environment!

Job Description

• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist


• Support and value the contributions of all team members, creating trust and empowering our people


• Treat guests and team members from all cultural groups with respect, sensitivity and transparency.


• Be an advocate of ALL: Accor’s loyalty program to non members


• Checking guests in and out Maintaining accurate guest accounts


• Taking bookings, providing helpful information & entering reservations


• Answering guests queries in a timely and efficient manner.


• Addressing guest requests and handling guest complaints in a positive manner.


• Liaise with inter departments to assist guest and advise of room moves

Qualifications

• Previous hotel front office reception experience preferable


• Professional telephone manner and exceptional customer service skills


• Excellent communication, interpersonal and time management skills


• A friendly and positive can-do attitude who enjoys working in a team


• Previous experience Opera desirable not essential

What Is In It For You

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,


• Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.