Customer Service Administrator

BX Bunka Australia, specifically Steel Line Garage Doors is looking for a competent individual to fill the role of Customer Service Administrator on a full-time basis working out of the Sydney Branch.

Requirements

• High level of Customer Service skills
• High level of Data Entry Accuracy
• Excellent presentation and telephone manner
• Excellent communication and organisational skills
• Proven ability to work without supervision, with a high level of initiative and problem-solving skills and effective management of changing workloads.
• Capabilityto work in a high paced busy environment.
• Previous experience is preferred but not necessary.
• Full training is provided.

Duties

• Receive and direct telephone calls and relay conversation and pertinent messages to others while maintaining accuracy, clarity and confidentiality.
• Liaising with builders & homeowners with service enquires
• Assist with document and work flow, to ensure accuracy and efficiency for customers
• Contacting customers for payment including follow up payments.
• Ensure that all Data entry is done with a high level of accuracy.
• Ensure the proper filing of documents.
• Where requested by management, participate in meetings, and take down relevant notes during the process.
• Be aware and adhere closely to the rules and regulations, policies and procedures of the organisation and familiarise yourself with internal Computer systems.