Agency Operation & Content Support Project Intern (TikTok LIVE) - 2026 Start(BS/MS)

Responsibilities

• Provide daily support for Creator Networks: handle inquiries and support tickets, deliver clear solutions promptly, maintain service standards, track issues with accurate case notes, and summarize recurring questions into self‑serve resources (FAQs, guides).


• Maintain and optimize the Creator Network Support Hub: update self‑service materials, identify workflow improvement opportunities, and manage tracking systems to assist Agency Managers in efficient task completion.


• Support LIVE agency campaign operations: assist in the full process from setup to post‑review, help prepare training materials, coordinate campaign tracking and performance summaries, and collaborate with regional/global teams.


• Undertake TikTok Creator Network marketing support: engage with the community, create and edit short videos, design brand‑consistent visuals, analyze campaign performance, assist with administrative tasks and event organization, and track content engagement metrics.


• Collaborate with product teams: collect and relay agency feedback, support new product feature testing and documentation, update onboarding SOPs, and prepare weekly updates using dashboards and trackers.


• Onboard new Creator Networks: welcome new members, share weekly tips and monthly digests, and communicate product/policy updates clearly and timely.

Minimum Qualifications

• Available to undertake a 6‑month internship commitment, with a minimum weekly on‑site presence of 3 days.


• Demonstrated exceptional organizational abilities, with a proven track record of managing multiple tasks simultaneously while maintaining precision and clarity.


• A proactive, solution‑focused communicator with a genuine passion for supporting and assisting others.


• Meticulous attention to detail, coupled with a strong sense of ownership and consistent reliability in task execution.

Preferred Qualifications

• Demonstrated interest or hands‑on experience in technology, media, creator economy, or platform operations.


• Familiarity with support tools, ticketing systems, and data analytics dashboards.


• An inquisitive mindset with a strong desire to understand the operational mechanics of large‑scale platforms.


• Ability to translate data insights and pattern recognition into actionable, impactful process improvements.

If you have any questions, please reach out to us at .