Posted 7 days ago
Description
- Own and shape the Jira Service Management platform
- Drive ITSM automation and service improvement initiatives
About Our Client
A company in the retail industry located in Cremorne.
Job Description
- Generate reports and dashboards to provide insights into service management performance.Act as the primary administrator and functional owner of Jira Service Management (JSM).
- Configure and maintain workflows, automations, SLAs, forms, queues and request types.Partner with Service Desk, Infrastructure, DevOps and business teams to deliver process improvements.
- Lead continuous improvement initiatives across ITSM and service delivery operations.
- Manage integrations between JSM and supporting enterprise platforms.
- Develop reporting dashboards, analytics and service performance insights.
- Provide governance, documentation, training and support for platform users.
The Successful Applicant
A successful Jira Service Management Specialist should have:
- 2-5 years' hands-on experience with Jira Service Management.
- Strong understanding of ITSM processes including incident, change and problem management.
- Experience designing and implementing workflows and automation solutions.
- Familiarity with JQL and reporting capabilities within Jira environments.
- Ability to engage effectively with technical and non-technical stakeholders.
- Understanding of Agile and DevOps delivery practices.
- Strong communication, documentation and collaboration skills
What's on Offer
- Opportunity to own a business-critical service management platform.
- Exposure to enterprise integrations and automation initiatives.
- Opportunity to work in a permanent role within the retail industry.
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