Customer Care Leader: Scale a Growing Insurance Team

Neilson Financial Services is seeking a Customer Service Team Leader in Sydney to lead a team of Customer Care agents, delivering outstanding outcomes in line with our service standards and insurer expectations. Reporting to the Head of Customer Care, you will coach, performance manage, and develop processes while ensuring compliance, accuracy, and a customer‑centric culture in a fast‑growing business.

This role offers scope to shape team culture, drive KPIs, and progress into senior leadership

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