Regional Capability Trainer - Western

Completes troubleshooting, repairs and rebuilds on engine products in a service workshop independently while coaching and developing less experienced technicians.

Key Responsibilities

• Hands‑On Workshop Coaching: Teach apprentices how to use hand tools, power tools, torque tools, and precision measurement gear correctly; show them how to dismantle, inspect, and reassemble components safely and cleanly; demonstrate how engines, fuel systems, air systems, and aftertreatment systems work using real examples in the shop.


• Walk apprentices through "what goes wrong" and how to identify faults, damage, wear, and failure modes; build foundational troubleshooting skills using real units, jobs, and failures.


• Apprentice Readiness & Confidence Building: help first‑year technicians get comfortable in the workshop, move safely, set up workspace, and think like a technician; teach shop etiquette such as teamwork, communication, keeping a tidy bay, and respecting the craft; support apprentices lacking confidence by giving structured, achievable tasks.


• Capability Tracking & Individualised Support: use the standardised capability tracker to guide development, set expectations, and maintain consistency across regions; adapt coaching approaches to each apprentice; provide targeted support where needed.


• Branch Support & Integration: work closely with Service Managers, Supervisors, and other technicians to ensure apprentices develop the right skills; identify capability gaps and provide hands‑on coaching sessions; support embedding of standard work practices and safe working methods.


• Travel to nearby or regional sites when required – usually infrequent and planned (<10%).


• Technical Demonstrations & Practical Learning: run short, practical mini‑sessions (e.g., measuring techniques, wear pattern identification, torque procedures); set up hands‑on problem‑solving activities; guide apprentices through real diagnostic processes using customer units when appropriate.


• Apprentice Progression & Support: provide input for capability reviews; work with the Apprentice Program Manager to identify apprentices needing additional support; celebrate growth and milestones to keep apprentices engaged.

Competencies

• Communicates effectively – building and delivering multi‑mode communications to diverse audiences.


• Customer focus – building strong relationships and delivering customer‑centric solutions.


• Develops talent – developing people to meet both career goals and organizational goals.


• Self‑development – actively seeking new ways to grow and be challenged through formal and informal channels.


• Situational adaptability – adapting approach and demeanor in real time to match shifting demands.


• Health and Safety Fundamentals – championing proactive health and safety behaviors.


• Diagnostics Application – developing troubleshooting plans from customer complaints and validating repairs.


• Electronic Service Tool Application – using appropriate hardware and software to diagnose and resolve issues.


• Engine Systems Interactions – analyzing electrical and mechanical systems interactions using tools and publications.


• Product Repair and Maintenance – repairing and maintaining mechanical/electrical products following guidelines.


• Service Documentation – creating and verifying customer and equipment information in service systems.


• Technical Escalation – escalating issues appropriately and capturing steps in the database.


• Values differences – recognizing the value of diverse perspectives and cultures.

Education, Licenses, Certifications

• Apprentice Trained Engine Technician – preferred.


• Vocational diploma from relevant technical institution.


• Locally valid driving permit – preferred.


• License may be required for export controls or sanctions compliance.

Experience

• Advanced level knowledge of and/or experience with engine products.


• Experience providing technical advice and coaching to junior technicians – preferred.


• Hands‑On Workshop Coaching and all associated training tasks (as outlined above).

Job: Service.
Organization: Cummins Inc.
Role Category: On‑site with Flexibility.
Job Type: Technician.
ReqID: 2426364.
Relocation Package: Yes.
100% On‑Site: Yes – work is required to be completed 100% in person/On‑site.