Admin/ Customer Care Consultant

We are an Australian owned national distributor of floral, gift and home decoration products looking for a motivated and dedicated Customer Care Agent to join our team. As a Customer Care Agent, you will be responsible for providing exceptional customer service and support to our clients via phone, email, and chat.

Responsibilities

• Answering customer inquiries and resolving issues in a timely and professional manner


• Building and maintaining positive relationships with customers


• Processing customer orders and providing order status updates


• Maintaining accurate customer records and order details


• Collaborating with other teams to ensure customer satisfaction

Requirements

• Previous experience in customer service or a related field


• Strong problem-solving skills


• Ability to work in a fast-paced environment and handle multiple tasks simultaneously


• Preferable1 year of customer service experience


• Supportive small team

• Monday - Friday


• Onsite parking

All applications remain strictly confidential.