IT Support Technician - Level 1

Western Work Force – Sydney Northern Suburbs NSW

Our client is a leading company and is proud to be a market leader in the supply and distribution of high-quality IT services throughout Australia. Due to continued growth, they are looking to appoint an IT Support Technician -Level 1 team member on a full-time contract basis to provide IT support, applications install, troubleshooting networking/connectivity issues and administrative services to our client.

Key Responsibilities and Duties Include:

• Answer incoming support calls and provide resolution within SLA using our client's call logging system.


• User administration, support and management of Active Directory, JD Edwards, MS Office 365, MS Exchange Online, MS Teams and other applications.


• Desktop and Laptop SOE deployment, support, and repair.


• Administration and support or various peripheral devices.


• Handheld Device deployment and support (including smartphones and other IOS devices).


• Application installation, upgrades, configuration, and support.


• Troubleshoot connectivity and network issues (Cellular, Satellite, WiFi, LAN, VPN, xDSL, Fibre, NBN).


• Organising warranty and repairs for faulty devices.


• Purchasing, stock and asset management using our asset management system.


• Other ad hoc duties as required.

Key Skills, Experience and Qualifications Required:

• Previous experience working in a similar role.


• Qualifications in IT or relevant are desirable.


• Familiar with using JD Edwards, MS Office 365, MS Exchange Online, MS Teams and other applications.


• experience in connectivity issues -Cellular, Satellite, WiFi, LAN, VPN, xDSL, Fibre, NBN.


• Strong communication and client management skills.


• Motivated with a desire to succeed.


• Ability to work well under pressure.


• Current Australian Drivers Licence.

What Our Client Offers:

• Monday to Friday position, full-time hours.


• Exciting, challenging and rewarding position.


• Excellent working conditions.


• Good team environment with a strong company culture and values.