Posted 7 days ago
Description
Accounts Receivable & Debt Collection Officer
About United Lifts
United Lifts is Australia's largest independent lift and escalator company and is 100% Australian-owned. We provide safe, reliable and cost-effective lift and escalator solutions to customers across commercial, residential, healthcare, education, retail, hospitality and public infrastructure sectors.
With national coverage and a strong local focus, our services include lift and escalator maintenance, new installations and modernisation solutions. We service all major commercial lift and escalator OEM brands and are committed to delivering practical, reliable solutions that extend asset life, improve safety and support our customers nationwide.
Specialised Lift Solutions. United for You.
Why Join United?
At United Lifts, you'll be part of an Australian-owned company with a strong presence across the country and a focus on delivering quality service to our customers.
We value practical expertise, hands-on service and strong relationships, and provide opportunities to work alongside experienced professionals across the lift and escalator industry.
Joining United Lifts means becoming part of a growing national team where your skills and contribution play an important role in delivering safe, reliable and innovative solutions for our customers.
About the Role
We are looking for a proactive and results-driven Accounts Receivable & Debt Collection Officer to join our Finance team in Victoria.
You'll manage outstanding customer accounts, follow up overdue payments and investigate invoice disputes, working closely with Sales Managers, Service Managers and the Finance team to resolve issues, improve cash flow and keep customers and internal stakeholders informed.
This role suits someone who is confident picking up the phone, comfortable having firm but respectful conversations, and willing to see an issue through to resolution.
Key Responsibilities
Manage a portfolio of overdue customer accounts and take ownership of follow-up through to payment or resolution
Contact customers by phone and email regarding overdue invoices and payment arrangements
Investigate invoice disputes and work with Sales and Service Managers to resolve issues
Follow up with internal stakeholders to ensure customer issues and disputes are addressed promptly
Maintain accurate account records, collection notes and supporting documentation
Monitor overdue balances, identify risks and escalates high-risk or unresolved matters where appropriate
Provide updates on collection activity, disputes and outstanding accounts
Support the Finance team with AR, reconciliations and other finance activities as required
Contribute to improving accounts receivable and debt collection processes and overall efficiency
About You
You will ideally have:
Previous experience in Accounts Receivable, Credit Control, Debt Collection or a similar role
Strong verbal and written communication skills
Strong problem-solving and investigation skills
Excellent organisation and attention to detail
Ability to manage multiple accounts, prioritise competing deadlines and work independently
Experience with accounting or ERP systems and Microsoft Excel
Experience in an Australian business environment will be highly regarded.
The Attitude We Value
Takes ownership.
Picks up the phone.
Follows through.
Solves problems.
Gets results.
When a customer says, "We haven't paid because there is an issue with the invoice," you don't simply put the account on hold.
You investigate the issue, work with the relevant Sales or Service Manager, keep the customer informed and stay on it until the matter is resolved.
We're looking for someone who is comfortable taking responsibility, asking questions, having difficult conversations and doing what is needed to get results.
What We Offer
Supportive and collaborative Finance team
Genuine ownership of your customer portfolio and collection outcomes
Exposure to debt collection, dispute resolution and broader finance operations
Competitive salary based on experience
Career growth, training and professional development opportunities
Diverse and inclusive workplace with a strong focus on employee wellbeing
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