Office Administrator

The Data Center Operations Facilitator is responsible on a daily basis for providing administrative support to the Operations team to allow their time to be better devoted to the day-to-day running of the business and to meet SLA’s. The Facilitator supports a campus of data centers across an assigned location with various administrative tasks and ensures the facilities are well maintained.

Key responsibilities:

• Coordinate consistent office management functions across all Data Centers within the assigned campus in line with national standards


• Build positive working relationships with key stakeholders within and outside the business


• Manage stakeholder expectations and juggle conflicting deadlines


• Consider and initiate opportunities for process improvement


• Support the AU Operations Support team to facilitate effective administration and office operating procedures


• Effectively manage and track spend across key budget categories within assigned campus under guidance of AU Operations Support team


• Support the AU Operations Support team with presentation of updates and statistics on campus activities


• Consistently coordinate daily operational procurement requirements across assigned campus


• Consistently coordinate and prepare monthly customer reporting requirements across assigned campus to a high level of attention to detail and within expected timeframes


• Collaborating with technical and administrative stakeholders, internally and externally, to resolve issues and ensure accuracy of customer reports


• Support Data Center Manager with ad hoc reports and projects as required


• Coordinate training activities for local Operations teams across assigned campus


• Provide support on Operations and company wide events across multiple locations when needed


• Proactively resolve or escalation of issues requiring attention


• Champion best practice initiatives across campus to support business strategy (e.g. sustainability)


• Consider opportunities for process improvement


• Embody the Equinix culture daily in all interactions with internal and external customers

Organisational Support Responsibilities

• Managing positive business relationships with key vendors and staff across campus


• Managing purchase orders, receipting and timely payment of invoices associated with office management responsibilities and other key projects


• Proactively share suggestions and feedback on changes required across assigned campus


• General office support such as managing supplies and storage areas, catering orders, courier bookings, and coordinating team events on occasion


• Maintenance of office common areas and equipment


• Assist with documenting procedures from time to time


• Provide relief support to other Data Center Operations Facilitators when required


• Assist with workstation setups and tours for new hires to ensure a smooth transition into the business

Qualifications, key skills and attributes:

• 3 years in an administration role


• Advanced level Microsoft Word and Excel


• Experience in purchase ordering ideal, particularly COUPA system


• Data Centre or IT experience advantageous but not essential


• High level of integrity and respect for confidentiality


• Proactive with the ability to work independently or in a dynamic team environment


• Highly organized and ability to prioritize and manage time effectively


• Ability to work across a range of administrative, project and support activities


• Strong customer and service-delivery focus


• Strong written and verbal communication skills


• Ability to communicate effectively with stakeholders at all levels of seniority


• Self-motivated with a positive, can‑do attitude