Field Service Engineer - Sydney

Join a Growing Global Team
systemsGo is expanding rapidly and we’re looking for an experienced Field Service Engineer who thrives on delivering high-quality IT solutions to our clients. If you’re dependable, curious, and excited by new challenges, this is your opportunity to work with a dynamic, multicultural team and grow your skills in a supportive environment.

At systemsGo, we’re recognized for consistently delivering top-tier IT services that bridge global standards with local expertise. Our proven business model and deep understanding of supporting international companies ensure satisfied clients and long-term partnerships.

What You’ll Do

• Provide scheduled and ad hoc onsite and remote support to systemsGo clients.


• Troubleshoot IT infrastructure and network-related issues, ensuring timely resolution.


• Install, configure, and test computer and network systems for projects.


• Assist with engineering tasks under the guidance of Service Delivery Manager.


• Communicate effectively with clients and internal teams about system status and requirements.


• Monitor and elevate critical issues to management when necessary.


• Support the sales team by gathering technical information during client visits.


• Follow systemsGo’s methodologies to deliver consistent, high-quality service.


• Continuously develop your IT and communication skills to stay ahead in a fast-paced environment.

What We’re Looking For

• Diploma/Degree in Computer Science, Information Technology, or related field.


• 3+ years’ experience in IT end-user support or service delivery.


• Hands-on experience with office IT environments (PCs, printers, peripherals).


• Knowledge of network infrastructure (cabling, circuits, network devices).


• Strong customer service skills—able to explain technical issues clearly and summarize results effectively.


• Ability to work independently and as part of a team, following instructions to completion.


• Solid problem-solving skills and a proactive approach to learning.


• Language: Professional English required

Technical Skills

• Microsoft certifications (Windows 7/8/10 MCP/MCITP, MCSA/MCSE) highly desirable.


• Office 365 administration experience.


• Video conferencing support (Cisco WebEx, Zoom, Polycom).


• Windows Server and Microsoft services (AD, DNS, DHCP, WSUS, GPO).


• Networking experience (firewalls, switches).


• Familiarity with VDI, Microsoft Azure, MDM solutions.


• Project coordination experience is a plus.