Posted 5 days ago
Description
Eco Elite is a premium solar and battery installation company operating across Queensland, New South Wales and South Australia. In six years we've installed more than 8,000 systems, and we back our work with a 30-year workmanship warranty and NETCC accreditation. Our reputation is built on doing things properly, and that standard applies to every person on our team.
About the role
This role sits at the centre of our operations. You'll be the link between our customers, management and install team, coordinating everything that needs to happen before a job goes ahead. That includes customer finance, documentation, scheduling and ongoing customer communication. No two days are the same, and the role will suit someone who enjoys ownership and takes pride in getting the details right.
What you'll bring
Organisation and time management
Proven ability to manage a high volume of jobs at different stages at the same time, without anything falling through the cracks
You prioritise on your own, meet deadlines and follow tasks through to completion without being chased
You notice what's missing. An incomplete form, a blurry photo or a mismatched name gets caught before it becomes a problem
You check your own work and keep accurate, up-to-date records
Communication
A clear, confident and professional phone manner with customers of all ages and backgrounds
Well-written, error-free emails and messages
You can explain processes such as finance applications simply, patiently and accurately
Independence and judgement
Comfortable working unsupervised, using your initiative and solving problems on your own
You know when to make a decision and when to escalated to management
Systems and technology
Confident using CRMs, scheduling tools, email and shared spreadsheets, and quick to learn new software
Experience with Pipedrive, monday.com or similar platforms is highly regarded
Experience
At least 1–2 years in a scheduling, coordination, admin or customer service role
Background in solar, trades, construction, finance or another job-based industry is a strong advantage
What's on offer
$30–40 per hour + super, depending on experience
Flexible casual hours, 20–30 per week
In-office role in Broadbeach
A supportive team in a growing, well-established company
Full training on our systems and processes
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