Posted 6 days ago
Description
SA Power Networks is seeking a CX Insights Specialist to identify and deliver customer and employee experience improvements using data and insights. You will map customer journeys and translate insights into service enhancements while collaborating with our Digital & Technology team and external customers.
Reporting to the CX Insights Manager, you’ll influence customer-focused initiatives across SA Power Networks, contributing to changes with digital and organisational impact and supporting a
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