Senior Service Delivery Manager | NV1 Cleared | Azure & AI

LAB3 is seeking a Senior Service Delivery Manager with NV1 clearance, based in Sydney or Canberra, to champion customer success and manage key client relationships in a MSP environment leveraging Microsoft technologies.

You will lead incident management, governance, and continuous improvement, work across engineering and sales, and drive AI-enabled efficiency while upholding SLA, KPI, and documentation standards.

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