Ext Dispute Resolution Case Manager | Hybrid, 5-Week Leave

Zurich Insurance Group in Australia is seeking an External Dispute Resolution Case Manager to independently investigate disputes lodged with external schemes and deliver fair outcomes with internal and external stakeholders.

You’ll manage complex external disputes across Australia and New Zealand, review responses with a customer-focused lens, and prepare clear submissions while building strong relationships with dispute resolution schemes and ombudsman services to drive meaningful improvements.

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