Posted 7 days ago
Description
NZQA is seeking a hands-on Principal Advisor Customer Experience to turn insights into tangible improvements across websites, portals, chatbots and training programmes. You will lead cross-functional CX projects from discovery to delivery, talking with customers to uncover problems and designing practical solutions that stick.
You'll coach teams, facilitate workshops, and turn root-cause analysis into meaningful improvements for thousands of learners in Aotearoa New Zealand.
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