Commercial Manager

We are seeking an experienced, proactive and commercially
driven Commercial Manager to lead the sales and events function within
our Country Club Hotel. This is an exciting role, reporting directly to the Commercial
Director and is a key leadership role within the hotel responsible for driving
revenue across accommodation, meetings and events, weddings, golf, food and
beverage, spa and leisure facilities.

This is a fantastic opportunity for a dynamic hospitality
professional who thrives in a fast-paced environment and has a proven track
record of leading successful sales and events teams while delivering
exceptional commercial results.

About the Role

As the Commercial Manager, you will take ownership of the
property's commercial strategy, ensuring all group sales, reservations,
weddings, conferences, golf groups and social event enquiries are converted
into profitable business. You will oversee the day-to-day management and
performance of the Sales & Events team, driving revenue growth through
proactive sales activity, effective forecasting, strong customer relationships
and seamless operational delivery.

Working closely with the Commercial Director, Cluster, Group
Commercial Specialists and Operations teams, you will ensure business
opportunities are maximised whilst maintaining exceptional guest experiences
from enquiry through to event completion.

Key Responsibilities

• Lead
  and deliver the property's commercial and sales plan, translating annual
  budgets into clear weekly and monthly activity plans.


• Manage,
  coach and develop the sales & events team, setting performance
  targets, conversion standards and development objectives.


• Drive
  proactive sales activity, ensuring consistent new business generation and
  account development.


• Oversee
  the management and conversion of enquiries for bedrooms, conferences,
  meetings, weddings, golf events and social functions.


• Ensure
  all enquiries receive a timely and professional response within agreed
  service standards.


• Conduct
  regular pipeline reviews, diary audits and forecasting analysis to
  maximise revenue opportunities.


• Coordinate
  weekly commercial meetings and monthly departmental meetings, presenting
  performance reports and action plans. Support the
  promotion and marketing of conferences, meetings and events, including weddings
  and festive events, while developing and delivering an annual events calendar
  designed to drive footfall.


• Build
  and maintain strong relationships with local businesses, wedding
  suppliers, event organisers, golf societies and corporate clients.


• Ensure
  pricing, packages and promotional activity are correctly implemented
  across all systems.


• Works
  with the director of Sales to monitor event profitability, space
  utilisation and guest satisfaction.


• Oversee
  event contracting, deposits, function details and operational handovers.


• Review
  post-event performance, guest feedback, rebooking opportunities and
  account development plans.


• Maintain
  accurate data within CRM, PMS and commercial systems to support
  forecasting and reporting.


• Ensure
  compliance with company policies, brand standards, data protection
  regulations, payment security procedures and health and safety
  requirements.

What We're Looking For

The successful candidate will demonstrate:

• Proven
  leadership experience within a hotel, resort, country club or hospitality
  sales environment.


• Strong
  knowledge of hotel revenue streams including rooms, meetings and events,
  weddings, golf, leisure and food and beverage.


• Excellent
  commercial awareness with the ability to interpret sales, conversion and
  forecasting data and turn insights into action.


• Strong
  people management skills with a track record of coaching and developing
  high-performing teams.


• Excellent
  communication, negotiation and stakeholder management abilities.


• Experience
  using hotel PMS, CRM and event management systems including knowledge of
  Opera sales and catering.


• A
  highly organised and proactive approach with exceptional attention to
  detail.


• The
  ability to manage multiple priorities whilst maintaining a strong focus on
  customer service and profitability.


• Flexibility
  to support key events, client appointments and business needs, including
  occasional evenings and weekends.

What We Offer

• Competitive
  salary.


• Company
  benefits package.


• Career
  development and progression opportunities.


• Training
  and development programmes.


• Global
  hotel discounts for you, friends & family


• Complimentary
  Leisure Club Membership


• A
  supportive and collaborative working environment.


• The
  opportunity to play a key role in the continued growth and success of a
  leading Country Club destination.

Working Hours

This is a full-time position working 40+
hours per week over 5 days, primarily Monday to Friday. Due to the nature
of the hospitality industry and the requirements of the business, flexibility
is essential, and occasional weekend working will be required to support key
events, client meetings and peak trading periods.

Join Our Team

If you are a commercially minded hospitality professional
with a passion for driving revenue, developing teams and delivering exceptional
guest experiences, we would love to hear from you.

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