Posted 6 days ago
Description
SEPHORA UK is seeking an Omni Retail Service & Experience Manager to shape in-store and omnichannel customer journeys. Reporting to the Retail Director, you’ll lead the evolution of our in-store experience, service strategy and customer engagement to drive store traffic and sustainable growth across the UK.
You’ll partner with Marketing, CRM, Digital, E-commerce, IT and Brand Partners to raise the bar on service standards, train teams, and roll out new omnichannel tools such as Click & Collect
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