Salesforce Practice Leader & Service Delivery

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Salesforce Practice Leader & Service Delivery

Intellect Design Arena Ltd | Greater London, ENG, GB

Posted 7 days ago

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Description

Location: Cirencester, UK / London, UK


Employment Type: Full-time


Company Overview — Intellect Design Arena Ltd


Intellect Design Arena Ltd is a global financial technology leader delivering cloud-native, composable, and intelligent platforms to the world’s most progressive financial institutions. Built on deep domain expertise and design thinking, Intellect’s solutions span core banking, transaction banking, payments, cash management, treasury & capital markets, risk & compliance, wealth management, and AI-driven data platforms.


Intellect’s technology ecosystem—powered by eMACH.ai, Purple Fabric, and modular open finance components—enables Tier 1 and Tier 2 banks to modernize legacy landscapes, accelerate digital transformation, and scale securely across geographies. The company serves 300+ financial institutions across 50+ countries, including many global systemically important banks.


About the Role:



  • We are seeking a high-caliber Salesforce Lead (VP Level) to drive the strategy, execution, and team transformation for a flagship financial services enterprise account.

  • Leading a dynamic technology function of 70+ professionals—spanning architects, developers, solution consultants, administrators, QA, and release management—you will serve as a pivotal bridge between senior client stakeholders and engineering delivery.

  • This role requires a technical leader who can navigate complex B2B and B2C dynamics within Financial Services, oversee dual-operating models (SAFe Agile + AI-driven Squads), and lead an immediate upskilling initiative across the organization.


Key Responsibilities:



  • Leadership & Team Transformation: Lead, mentor, and upskill a 70+ Salesforce capability. Champion team cross-skilling and continuous capability development to align with future account growth.

  • Stakeholder & Client Engagement: Serve as a Trusted Advisor to group-level executives, product owners, and senior leadership. Translate business strategies into seamless technical execution plans.

  • Delivery & Governance: Oversee delivery across a split operating model—balancing SAFe Agile program increment releases with dedicated AI-driven development squads.

  • Technical Strategy & Modernization: Guide architecture transitions, including modernizing customer-facing applications (moving toward React front-ends) and scaling the use of Financial Services Cloud (FSC).

  • AI Tooling Adoption: Drive the strategic adoption and integration of AI coding and development tools (e.g., Claude) across squad environments.


Key Requirements


Experience & Track Record



  • Proven senior leadership background (VP / Executive level) managing large-scale Salesforce capabilities or delivery units.

  • 15–20+ years of total IT experience, with 8–10+ years specifically dedicated to leading large-scale Salesforce implementations in the UK market.

  • Proven track record of managing large enterprise delivery accounts in Wealth Management, Private Banking, Insurance, or Financial Services.


Domain & Technical Expertise



  • Financial Services Domain: Strong Financial Services or Wealth Management background is essential. Deep understanding of advisor-to-partner (B2B) and partner-to-client (B2C) operational models.

  • Salesforce Ecosystem: Comprehensive understanding of the Salesforce ecosystem, with primary expertise in Financial Services Cloud (FSC) (Marketing Cloud experience is a plus).

  • Agile & AI Leadership: Hands-on expertise with SAFe Agile frameworks and practical awareness/advocacy of AI development toolsets (e.g., Claude).

  • Modern Technology: Exposure to React or modern front-end integrations with Salesforce back-ends.


Preferred Certifications



  • Salesforce Certified Application / System Architect or Technical Architect (CTA)


What We Offer:



  • Impact at Scale: Opportunity to lead transformational projects for premier global financial institutions.

  • Innovation-First Culture: Direct exposure and involvement in driving cutting-edge AI development tooling.

  • Competitive Compensation: Executive-level compensation package aligned with performance and experience.


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