Posted 6 days ago
Description
Talent International is currently recruiting for multiple Call or Contact Centre Operator s to work for an NSW Government call centre based inNewcastle. The positions are full-time contract roles initially 6-month contracts with the view to be extended and are paying $37.50 per hour plus superannuation.
Start Date: 27/11/2026
The successful contractors will be working on a 7am-7pm rotating roster Monday to Friday, excluding public holidays.
The successful contractors will be placed on a 2 week rotating roster – they will work the same shift for a 2 week period and will then transition to another shift.
They will never work the same shift for 2 consecutive rosters.
Contractor Central Typically roster an early start shift (e.g. 7am start) , then a mid-shift (e.g. 9 – 10am start) , then a late shift (e.g. 11am start)
Key Responsibilities:
- Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards.
- Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible.
- Educate client/customers on the rights and responsibilities of parties, requirements, and services to raise community awareness and ensure compliance with legislation and/or processes.
- Collect and compile information for and prepare documentation and correspondence in line with quality and organisational requirements.
- Provide a range of administrative and support services.
- Eligibility to work full-time in Australia.
- Previous experience in customer service is ESSENTIAL.
- Must be confident working in a high-volume call centre environment.
- Available to commence immediately.
- Salesforce experience is preferred but not essential.
- Government call centre experience is a bonus.
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