Posted 6 days ago
Description
Mercure Newcastle Airport is seeking a Night Auditor to join our Front Office team. This is a crucial overnight position based at our hotel in Williamtown, NSW 2318, where you will be responsible for managing all front office operations during the night shift. As Night Auditor, you will be the primary point of contact for our guests during late evening and early morning hours, ensuring seamless service delivery and maintaining the highest standards of guest satisfaction. This role is essential to our operations, providing continuity and support across the hotel's 24-hour service model. The position is working 4 nights on and then having 4 nights off.
Key responsibilities
Manage all front desk operations during night shifts, including check-ins, check-outs and guest inquiries
Process financial transactions accurately, including cash handling, credit card reconciliation and end-of-day audits
Maintain comprehensive night audit reports and ensure all accounting records are properly documented and balanced
Monitor security systems and conduct regular property inspections to ensure guest safety and building security
Respond promptly to guest requests and resolve any issues or complaints with professionalism and discretion
Coordinate with housekeeping and maintenance teams to address any overnight maintenance or cleanliness concerns
Manage reservations, cancellations and room assignments using hotel management systems
Prepare detailed handover notes for the day shift team regarding any overnight incidents or special guest requests
Uphold hotel policies and procedures whilst maintaining a welcoming and professional demeanour
What we're looking for
Proven experience in a front office or night audit role within a hotel or hospitality establishment
Strong numerical skills with the ability to manage financial reconciliation and accounting procedures accurately
Excellent communication and interpersonal skills with the ability to remain calm and professional under pressure
Proficiency with hotel management systems and general computer applications
Ability to work independently during night shifts whilst maintaining high standards of service
Strong organisational skills and attention to detail when managing multiple tasks simultaneously
Flexibility to work night shifts, including weekends and public holidays as required
A commitment to guest satisfaction and delivering exceptional customer service
Relevant hospitality qualifications or certifications are preferred but not essential if you have equivalent experience
What we offer
- competitive remuneration for part-time work
- flexibility around shift scheduling where possible
- discounted accommodation rates at Mercure properties
- meals during shifts
- access to ongoing training and professional development opportunities
- positive workplace culture and support for wellbeing of employees
- healthy work-life balance
- safe, inclusive working environment for all team members
About us
Mercure Newcastle Airport is a modern, full-service hotel conveniently located near Newcastle Airport in Williamtown. As part of the global Mercure brand, we are committed to providing guests with comfortable accommodation, excellent service and exceptional value. Our hotel caters to both leisure and business travellers, offering well-appointed rooms, quality facilities and a dedicated team of professionals. We pride ourselves on creating memorable experiences for our guests whilst maintaining a positive and collaborative workplace culture. At Mercure Newcastle Airport, we believe that our success is driven by the dedication and passion of our team members.
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