Posted 7 days ago
Description
CQUniversity Rockhampton's Digital Services Directorate is seeking an experienced leader to oversee frontline client services, delivering a seamless, customer-focused experience for staff, students and community members. You will manage Level 0 and Level 1 support through TaSAC, covering IT, Library and Facilities incidents and service requests.
Leading a geographically dispersed team, you will coordinate daily operations, rostering and performance, drive continual service improvement and manage
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