Posted 6 days ago
Description
Snooze is looking for a talented Business Development Manager who will be responsible for a region of franchised and company owned stores in Victoria and Tasmania. This is a rare opportunity !
The role
The successful candidate will be accountable for increasing sales and market share, store profitability and improving all retail KPIs, as identified by management. You will continually improve and maximise store performance.
The delivery ofanexceptional customerexperience is important at Snooze, as isensuring compliance in all areas of operational activity, managingfranchise partner and Store Managermotivation, sales performance, training , accountability of corporate store performance, profitability performance and development, and ensuring the health and safety of all staff and customers.
About Snooze
As one of Australia's leading bedding and furniture retailers for over 50 years , Snooze is passionate about helping Australians create beautiful bedrooms and better sleep experiences.
Perks of the job
- Be part of a highly supportive, experienced and collaborative retail operations team
- Partake in ongoing training and development
- Manage an iconic brand with quality products and exceptional service
- Enjoy employee discounts across all our brands
- Work with autonomy
Day to day responsibilities
Store Performance
- Gross profit
- Average sale
- Strike rate
- Profiling
- Items per sale
- Core and authorised products
- Any other agreed standard
Analyse store results in comparison to like stores and available benchmarks, provide specific guidance and advice on areas of opportunity for improvement
Implement and monitor specific, measurable action plans with franchise partners to take advantage of these opportunities and achieve these improvements
Maintain a “watch list” of stores requiring support
Understand a store breakeven and manage actions to ensure goals are achieved
Work with the franchise partner or Store Manager to provide specific advice on areas for improvement and implement specific, measurable plans to achieve these improvements
Work with the company Store Manager and provide specific advice on areas for improvement and implement specific, measurable plans to achieve these improvements
Coordinate resources as required to support these stores and lift their performance.
Provide weekly updates to the Senior Business Development Manager & COO
Monitor stores’ financial performance to ensure it performs within budget and maintains control of its financial position.
Conduct annual reviews with franchise partners to drive the development of a sound strategic plan for each individual store profitability and execution of the Snooze model. Use best practice benchmarks to compare store’s performance and show opportunities for growth
Leadership
Provide strong, supportive leadership so that franchise partners are clear on the company’s direction and the expectations of their performance
Actively promote the following of the Snooze business model standards, policies and procedures. Proactively seek assistance from other members of Snooze Management where necessary
Ensure franchise partners receive a consistent and professional message
Customer Service
Ensure the sales process is implemented, and all store staff demonstrate adherence to the Snooze customer experience
Ensure all stores are achieving the required customer experience standards
Investigate, analyse and resolve customer complaints that progress beyond the local store’s jurisdiction
Ensure customer service & delivery standards are being met across all stores
Store Operations
Maintain a visit cycle as specified by the Senior Business Development Manager
Ensure all stores adhere to Company policy and procedures in all areas of operational activity
Participate where required in systems and procedure development
Ensure stores are complying with the law
Conduct annual team conference and awards event
Monitor and review stock levels and floor range for each store, to maximise sales opportunities and ensure compliance with core range policy
Ensure stores are aware of all new initiatives, and upcoming marketing campaigns
Ensure stores are receiving regular training sessions on product, Pronto, sales, housekeeping standards etc
Completion rates of training in Scope are maintained at an optimum level
Ensure high standard of store presentation through regular store visits
Actively review floor plans and layouts of stores and provide recommended changes as required after consultation with the Product Category Managers
Update and maintain soft copies of floor plans to ensure they accurately reflect the store layout
Actively promote and manage the use of Point-of-Sale material to ensure each store represents the current campaign. All quantities are to be managed by the Business Development Manager and must be in line with the Operations Manual
Marketing
Ensure stores are complying with the requirements of their franchise agreement in terms of Local Area Marketing (LAM)
Assist in development of stores’ LAM programs and new store set ups
Assist with the development, recommendations and implementation of marketing and advertising strategies
You will come with an intimate understating and knowledge of bulky goods retailing.
Previous experience managing across multiple retail sites
Proven track record in managing retail teams
Strong understanding of implementation and implications of Risk Management principles.
You will be proficient in Microsoft suite including Word, Excel and PowerPoint
Provide professional and respectful communication and collaboration skills
Demonstrate an ability to manage multiple priorities and meet deadlines
(Please note the successful candidate will be required to submit a clean and valid Federal Police check as the inherent requirements of the role may include handling sensitive and confidential information).
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