Dispute Resolution Specialist: Financial Fairness

Australian Financial Complaints Authority (AFCA) in Sydney is hiring a Dispute Resolution Specialist to autonomously manage standard complaints and handle complex cases, delivering timely, fair resolutions. You will assess issues, draft clear determinations in plain English, and negotiate with complainants, firms, and representatives to reach outcomes aligned with AFCA's approach.

The role emphasises empathy, analytical thinking, and strong communication across stakeholders, with hybrid work

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