Posted 8 days ago
Description
Kaikaranga is seeking an experienced Contact Centre Operations Manager to lead our team and shape how people access our services in Auckland, New Zealand. You will oversee daily operations, drive service levels, and guide system and process improvements to enhance the customer experience.
You will bring strong people leadership, multi-channel operations experience, and a track record in budgeting and vendor management. Health, disability or social services experience is a plus.
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