Posted 7 days ago
Description
Description
Job Title: Call Center Representative/ Indexer
General Summary of Duties: Provide a variety of duties, including, but not limited to, patient scheduling, receiving calls, patient check-in/out, taking messages, verifying insurance information, entering charges and patient information into the EMR system, and answering patient questions.
Supervision Received: Report to Practice Manager or Site Supervisor
Supervision Exercised: None
Typical Physical Demands: Requires sitting, some standing, stooping, and stretching. Occasionally may lift up to 30 pounds. Requires sufficient hand-eye coordination and manual dexterity to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports.
Typical Working Conditions: Work is performed in an office environment. Involves contact with staff, patients, and visitors.
Primary Duties/Responsibilities Include but is not Limited to:
* Direct patient registration, patient insurance, billing and collections to ensure accurate patient billing and efficient account collection.
* Broad knowledge of front office practices and procedures, including the Company's Electronic Medical Records system (EMR).
* Broad understanding of insurance practices and procedures.
* Assist with billing related issues.
* Indexing incoming Medical Records
* Ensure compliance with regulations and standards of performance for quality care.
* Answer telephones and assist with patient check-in/check-out, as needed.
* Direct patient requests or questions to the appropriate provider.
* Schedule appointments.
* Provide assistance to other office staff as needed.
* Maintain excellent customer service skills in dealings with patients, coworkers, and the public.
* Maintain patient confidentiality
* Perform related work and other duties as required.
Performance Requirements: Knowledge, Skills, and Abilities: In depth knowledge of medical office practices and procedures, including billing practices and procedures, patient record management.
Education: High school diploma.
Experience:
* 1 to 3 years of call center or customer service experience in either an office setting or medical office.
* Proficiency in the use and application of personal computers and related software.
* Broad understanding of insurance practices and procedures. (will receive training from site supervisor on office practices with insurances)
* Broad understanding of medical terminology. (will receive training from site supervisor on office practices)
Certifications/License: None
Alternative to Minimum Qualifications: None
Requirements
Experience:
* Responsible for covering the phones/ call center during office hours
* Broad understanding of computer systems / medical practices and responsible for indexing medical records.
* Proficiency in the use and application of personal computers and related software.
* Broad understanding of insurance practices and procedures.
* Broad understanding of medical terminology.
Daily Operations
* Will report to Site Supervisor or Practice Manager weekly with a weekly report of prodcutivity .
* Will participate in office wide meetings and updates related to Call Center productivity.
* Will cover call center during hours designated while responsible for scanning medical records into EPIC or the appropriate department .
